Terms and conditions of website sale of goods by Clean Wine Limited to consumers
- The agreement to sell goods
1.1. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us acceptance of your order will occur only when we dispatch your goods and we will confirm dispatch by sending you an email at the email address you have provided to us. Until acceptance of your order by us we will, at our discretion, have the right to refuse your order. If we refuse your order then we will confirm this by sending you an email at the address you have provided to us and we will refund to you any money you have paid.
- Price
2.1. The prices payable for goods that you order are as set out in our website.
2.2. You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
- Your right to cancel
Your right to cancel
3.1. For online orders, tell us within 14 calendar days after receiving your goods if you wish to cancel. You do not need to give a reason.
3.2. Email info@cleanwine.co.uk or write to Clean Wine Limited, 1 Grove Street, Wilmslow, Cheshire SK9 1DU. You may use this optional wording: “I give notice that I cancel my order for [goods], ordered on [date], received on [date]. Name: [name]. Address: [address]. Order number: [number]. Date: [date].”
3.3. Return the goods within a further 14 days. You pay the direct return cost for a change-of-mind cancellation. You may inspect goods as you would in a shop; a deduction may apply for handling beyond what is necessary to establish their nature, characteristics and functioning.
3.4. We refund the purchase price and standard outbound delivery cost within 14 days after receiving the goods back or evidence of return, whichever is earlier. Refunds use the original payment method unless agreed otherwise.
3.5. We also accept exchanges. To arrange an exchange, please email info@cleanwine.co.uk.
4 Cancellation by us
4.1 We reserve the right to cancel the order if:
4.1.1 we have insufficient stock to deliver the goods you have ordered;
4.1.2 we do not deliver to your area; or
4.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information.
4.2 If we cancel the order we will notify you by email and refund you in full within 14 days of notice of cancellation. We will not be obliged to offer any additional compensation for disappointment suffered.
5 Delivery of goods to you
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2 Delivery will be made as soon as is reasonably possible after your order is accepted and taking account of the delivery option you have paid for and whilst we will make reasonable endeavours to deliver in the time as detailed on the delivery options this may not always be possible and the indication of delivery time as set out in the delivery options does not make time of the essence.
5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
5.4 If goods are lost or damaged in transit you agree to complete and sign our standard form declaration form stating this.
6 Liability
6.1. Goods must be as described, of satisfactory quality and fit for purpose. If your order is faulty, damaged, incomplete or incorrect, contact us so we can resolve it. Your statutory remedies may include a refund, repair or replacement, and we cover reasonable return costs for faulty goods.
6.2. Contact us if your goods do not arrive. Unless another delivery period is agreed, we will deliver within 30 days. Your statutory cancellation and refund rights for late or missing deliveries apply.
6.3. No reporting deadline, guarantee condition or exclusion in these terms limits your statutory consumer rights.
6.4. Nothing in these terms excludes liability where doing so would be unlawful, including liability for fraud or death or personal injury caused by negligence.
6.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7 Notices
Unless otherwise expressly stated in these terms and conditions, all notices must be in writing.
8 Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
9 Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
10 Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
11 Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the United Kingdom Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
12 Promotions and competitions
We reserve the right the withdraw offers, promotions and competitions without notice. We reserve the right not to honour any offer, promotion or competition where we suspect unconscionable behaviour or fraud. In relation to competition wins our decision will be final.
12.1 The New Customer Discount Code, which you may obtain by email by signing up to promotions on our website, may be used for your first purchase only. You should not apply for, or use, another New Customer Discount Code after your first purchase.
13 Money Back Guarantee
If our product does not work for you then please return it to 1 Grove Street, Wilmslow SK9 1DU and we will refund your order plus any reasonable cost of postage that you incur (proof of postage cost required and from UK only). Please note our guarantee is subject to a fair use policy. For example, we may refuse to refund a customer who returns a product that has been significantly used up. Offer limited to a refund of one bottle per customer or household. This voluntary guarantee is additional to, and does not limit, your statutory rights.
- Reviews
You agree that any review you leave on this or other websites owned, operated, managed or administered by us are our intellectual property.
15 Governing law
This agreement shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
16 Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.